💜 Real human answers
Questions? We've got sweet answers.
Everything you might want to know about ordering a custom edible image — from artwork and sizing to allergens, shipping and applying it like a pro. Can't find it here? Chat with Kinaz, bottom-right.
Ordering & artwork
Getting your order started
Start on our custom images page: upload your photo, logo or design, choose your sheet type and size, and tell us anything special about the look you want. Prefer to talk it through first? Message Kinaz and we'll help you set it up.
A clear JPG or PNG from your phone is perfect — the higher the resolution, the sharper the print. Don't stress if it isn't flawless; we clean up and colour-match every image, and we'll let you know if anything needs adjusting before we print.
Often, yes. Kinaz is known for making your picture look even better — brightening dark photos, tidying backgrounds and matching colours so the final print pops. If something can't be saved, we'll tell you honestly and suggest options.
Absolutely — that's one of our favourite things. Combine photos, names, logos and even QR codes on a single custom sheet, laid out exactly how you imagine it. Just send the pieces and tell us the arrangement.
Yes. Browse our designs collection for themes like Eid & Ramadan, florals, sports and more — ready to personalise with your own names and details.
We review and proof every order, and for custom layouts we'll confirm the details with you before printing so the final result is exactly what you expect.
Sizing
Getting the perfect fit
For a cake, measure the diameter of the top you want covered. For cupcakes, cookies and drinks, choose a standard round. Not sure? Use our size calculator or just send us your cake size and we'll match it.
Common rounds are 2", 2.5" and 3", with multiples printed per sheet so you get a full batch. We can also do hearts, ovals, squares and custom shapes — just ask.
Yes — tell us the exact diameter (for example 6", 8" or 10") and we'll size the image to land neatly on top with no awkward trimming.
It depends on the topper size — smaller rounds fit more per sheet. When you choose your size, we'll lay out as many as fit cleanly, and you can tell us if you need a specific quantity.
Drink discs are small rounds designed to float on foam or sit on the rim of a glass. Tell us your drinkware and we'll recommend the right diameter.
Allergens & ingredients
Safe for more of your guests
Yes. Our edible sheets are nut-free, dairy-free, gluten-free and Kosher-certified — that's our default, not a special request.
Icing/frosting sheets use a food-grade starch base, our European wafer is made from potato starch and water, and we print with certified food-safe edible inks. Full details are on our ingredients page.
Our premium sheets are made in Europe, and every order is printed right here in Canada with food-safe edible inks.
Many of our options are suitable for vegan and plant-based celebrations. Because formulations vary, ask us about your specific sheet and we'll confirm what's right for you.
Please message us before ordering. We'll walk you through exactly what's in your chosen sheet and inks so you can decide with confidence.
Shipping & pickup
Getting your order to you
Yes — we're loved in Canada and ship everywhere. Sheets travel flat and protected so they arrive crisp and ready to apply.
Once your artwork is ready and approved, we print same-day and dispatch quickly. Delivery time then depends on your location and chosen shipping. Working to a deadline? Tell us up front and we'll confirm we can meet it.
Yes — local pickup in Hamilton, Ontario is available by appointment. We're at 11 Kendale Ct, Unit 910, Hamilton, ON L9C 2T7. Message us to arrange a time.
We're available Sunday to Friday, 9am–8pm, and closed Saturdays. You can message anytime and we'll get back to you, usually within minutes during hours.
We package every sheet flat and protected specifically to prevent creasing in transit. If anything ever arrives less than perfect, message us right away and we'll make it right.
Application & storage
Applying it like a pro
Peel it from the backing sheet, starting at one corner, then lay it onto fresh buttercream or smooth fondant from one edge and smooth gently outward. No special tools required.
A freshly iced, lightly tacky buttercream or smooth fondant surface grabs the image best. Avoid dry, crusted or chilled-hard surfaces, which prevent it from adhering.
Keep it flat, sealed in its packaging, at room temperature and away from sunlight and humidity. Avoid the fridge or freezer, and apply within a few hours of serving for the brightest result.
Applied to fresh icing and served soon after, colours stay vivid. To keep them their best, avoid refrigerating uncovered for long periods, since condensation can dull the image.
You can, but for the freshest look we recommend applying within a few hours of serving. If you need to do it earlier, message us and we'll share tips for your specific setup.
Don't force a wrinkle flat. Lift gently from one edge and re-lay, smoothing outward. If it's tearing, let it come to room temperature first for an easier peel. Still stuck? Message Kinaz and we'll talk you through it.
Still need help?
Ask Kinaz — you'll usually hear back in minutes
Can't find your answer? That's what we're here for. Send us a message or use the chat in the bottom-right corner, and we'll help you get it exactly right.